All Collections
The app
In this collection, you will understand the steps necessary to complete your flow effortlessly.
I don’t have a passport - how do I verify my identity?
I don’t have a passport or a driving license.
What documents do I need for ID verification?
I can’t move to the next step after ID
How do I complete the ID section?
I don't have a valid Identity document to scan
The app won’t let me scan my ID or face
How do I add my address?
I have been living at home for the last three years, do I still need to enter this in my residence history?
How many of my previous addresses must I input on my profile?
Why do you require my residential history?
I've added the wrong address 🏠
I can’t move to the next step after adding addresses
How do I add an international address?
My postcode is not valid
I regularly work overtime - will you take this into account when you assess my ability to afford a property?
I can’t continue after completing the income section
I can’t see my income transaction
My bank does not have open banking
How do I complete my income?
I am working on a zero-hour contract, which information and documents should I upload?
Verify your income as a tenant
My bank is not listed
Why do you need my account to be connected?
How To Connect Your Digital Banking
Completing the Proof of Funds and Banking
Source of wealth (SOW)
Why do you require my financial information?
All the funds are coming from my partner/friend/donor/relative's account
My open banking doesn't work (Source of Funds)
How to add a gift
All about Open Banking
I can’t continue after completing the funds' section
My funds won’t save
My funds' source is not listed