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My postcode is not valid
My postcode is not valid

What to do if the app tells you that your postcode is 'not valid'

Antonella Sarubbi avatar
Written by Antonella Sarubbi
Updated over 2 years ago

Let's check these variables first.

  • Is your postcode new?

If it is, you can use the template (at the end of the article) and send it to us.

  • Is the postcode from the UK?

If the postcode is not from the UK, you might want to tap on where it says country. Select the correct country and fill in the details.

  • If your postcode is from the UK and still not recognised by the app

Use the template (at the end of the article) and send it to us.

Email to: [email protected]

Subject line: 'Add my address'

  1. phone number registered to the checkboard:

  2. name and DOB:

  3. screenshot of the error:

  4. your address:

    • region

    • city

    • country

    • address line 1

    • address line 2 (optional)

    • address line 3 (optional)

    • postcode

  5. reference: address not recognised in the app

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