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If you need to report a claim under your insurance, please phone the claims reporting line on 0344 776 8373 which is open 9 am-5 pm Monday to Friday. 

Please note the following important information from the insurer:

You must report your claim to LPG (Legal Protection Group) on 0344 776 8373 as soon as you become aware of any circumstances which could give rise to a claim under this insurance and no less than 14 days after the date of occurrence.

Be ready to provide as much information concerning the claim as possible, including a copy of the letter appointing your solicitor or conveyancer to regarding the transaction of the property, confirmation of the reasons why the transaction did not proceed and any other evidence required to support your claim. You may also be asked to complete a claims form as part of this process and also provide a copy of your policy wording which details the extent of your cover.

We will not provide cover if the circumstances giving rise to a claim exist before the start date of this insurance. Where requested, you must supply us with copies of the insurance documentation issued to you on your inception date, along with any documentary evidence of both the reason and the date your transaction failed. 

Once all relevant information has been received, an assessment of your claim will be conducted and we will let you know if we can help and what costs and expenses the insurer will pay.

If we are unable to cover your claim, then we will explain the reasons why and discuss any other available methods (which may be at your expense) to help achieve a successful outcome.

1. You must report your claim to LPG (Legal Protection Group) on 0344 776 8373 as soon as you become aware of any circumstances which could give rise to a claim under this insurance and no less than 14 days after the date of occurrence.
    
2. Be ready to provide as much information concerning the claim as possible, including a copy of the letter appointing your solicitor or conveyancer to regarding the transaction of the property, confirmation of the reasons why the transaction did not proceed and any other evidence required to support your claim. You may also be asked to complete a claims form as part of this process and also provide a copy of your policy wording which details the extent of your cover.
    
3. We will not provide cover if the circumstances giving rise to a claim exist before the start date of this insurance. Where requested, you must supply us with copies of the insurance documentation issued to you on your inception date, along with any documentary evidence of both the reason and the date your transaction failed. 
    
4. Once all relevant information has been received, an assessment of your claim will be conducted and we will let you know if we can help and what costs and expenses the insurer will pay.
    
5. If we are unable to cover your claim, then we will explain the reasons why and discuss any other available methods (which may be at your expense) to help achieve a successful outcome.