If you are buying or gifting:

Step 1.

Close the app (even from recent apps) and reopen it.

Step 2.

Tap on personal details

Step 3.

Make sure email is entered
ID check should be done
Complete your address
Enter your employment info
Complete the savings section

Once you have completed all these sections. You will need to contact the team via email at [email protected] or via the app live chat with the following information.

Email to: [email protected]

Subject line: 'Kindly submit my check'

phone number registered to the checkboard:
name and DOB:
reference: got stuck after completing the funds section

♦️ If you were unable to complete the funds' section because you do not have open banking, please add the following information to the email.

supporting documents as evidence of these funds:

Make sure you have completed the ID section in-app, this will allow us to run the security checks and ultimately amend your account.

I can’t move to the next step after email

I can’t move to the next step after ID

I can’t move to the next step after adding addresses

I can’t move to the next step after employment

I can’t continue after completing the income section