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The app won’t let me scan my ID or face
The app won’t let me scan my ID or face

Does the app crash when trying to complete your ID check?

Antonella Sarubbi avatar
Written by Antonella Sarubbi
Updated over a week ago

You are trying to complete the ID check but every time you are about to scan or have already scanned your ID, the app would crash and close down.

You probably tried a few times now and keep getting the same error 😔

Here are a few things to try to get it working:

  1. Ensure you have a good connection to the internet.

  2. Close your app (even from your recent apps). Open it again and try once more.

  3. If that didn't help, you can try re-downloading the app to ensure the installation wasn't the issue in the first place.

If all attempts fail, please use the email template below and send it to our team who'll be happy to assist you

Email: [email protected]

Subject line: App crashes when doing ID

  1. Phone number registered to the checkboard:

  2. Agency/solicitor name:

  3. Reference: Please send a separate link to complete the ID

Bear in mind that it may take up to 72 hours to process the ID check done via the separate link. 😊

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