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Email address 📧
My email address is "not valid"
My email address is "not valid"

What to do when you see this screen

Antonella Sarubbi avatar
Written by Antonella Sarubbi
Updated over a week ago

Are you getting this error message?

If yes, please double-check if the format entered is valid. Find below some examples of invalid and valid email formats.

Please check the boxes below to understand the valid email address formats

Valid email prefixes ✅

Invalid email prefixes ❌

Valid email domains ✅

Invalid email domains ❌

If your email is in the valid format but the problem persists, please contact the team via email with the following information:

Subject line: 'Please amend my email'

  1. phone number registered to the checkboard:

  2. name and DOB:

  3. email address to be entered:

Make sure you have completed the ID section in-app, this will allow us to run the security checks and ultimately amend your account.

  • How to complete your ID from the profile page?

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