Are you getting this error message?
If yes, please double-check if the format entered is valid. Find below some examples of invalid and valid email formats.
|
 |
Please check the boxes below to understand the valid email address formats
Valid email prefixes ✅ | Invalid email prefixes ❌ |
Valid email domains ✅ | Invalid email domains ❌ |
|
If your email is in the valid format but the problem persists, please contact the team via email with the following information:
Subject line: 'Please amend my email'
phone number registered to the checkboard:
name and DOB:
email address to be entered:
Make sure you have completed the ID section in-app, this will allow us to run the security checks and ultimately amend your account.
How to complete your ID from the profile page?