Checkboard

To begin your guarantor flow, click on the magic link sent to you via email or text message.This will open the correct flow for you to complete only the information…

How to complete your Guarantor flow

What is NFC

Need to check or turn on NFC on your phone? Follow the guide below 👇

📡 How to Enable NFC

💳 My passport or phone does not have NFC

Google has recently updated its Android app policies, now requiring that all new apps must support Android 13 and above. This change affects the installation and functionality of newer versions…

📢 Checkboard Device Compatibility Update

FAQs before you start your flow

If you don’t have a valid ID or can’t complete NFC verification, follow these steps:

🆔 How to Skip the ID Verification Section (No Valid ID / NFC)

If you and someone else (partner, parent, flatmate, let’s call them Person B) share the same mobile number, you can both complete your flows without headaches. Here’s exactly how I…

We share a mobile number, how do we both complete our Checkboard flows?

Your data privacy matters. Find out how Checkboard keeps your information safe and compliant with GDPR standards.

What do you do with my data?

Learn how to complete the Email task and what to do if you are having trouble adding one to your account.

How to complete the Email task

Learn how to complete the Address task and what to do if you are having trouble adding yours to your account.

How to complete the Address task

Depending on your employment type (Employed, Self-employed, Unemployed, Student, or Retired) your income confirmation journey may look slightly different.

How to complete the Income task

Banking and Open Banking information

Solicitors and law firms must understand where the money comes from when dealing with large sums to prevent money laundering and fraud.

Please follow this guide to connect your digital…

How to complete the Banking task

How to complete the Employment check

Checkboard device compatability

Struggling to find a guarantor? Don’t worry — here are practical alternatives, support schemes, and resources that can help you secure a rental.

Problems with getting a guarantor?

What we do with the data

Learn how to confirm your funds in the Checkboard app, including co-buyer contributions, other sources, property sales, or mortgages still in progress.

How to complete the Proof of Funds task

Wandile Zondo

Antonella Sarubbi

Alex Thomson

In this collection, you will understand the steps necessary to complete your flow effortlessly.

The app

Source of funds documents to upload for Buyers

This article explains what buyers can upload to demonstrate that a mortgage is part of their funding, even before the final mortgage offer is issued.

🏡 My Mortgage is Still in Process, what document/s can I upload?

When you need to show evidence that money will come from selling a property, these are the documents you can use:

🏡 How to Prove Funds from a Property Sale (Even if the sale is not completed)

Buyer

Solicitors and law firms are legally required to confirm where funds come from before handling large transactions.This process helps prevent money laundering and fraud, and protects both you and the…

How to complete your Donor flow

Donor

Tenant

I have received a County Court Judgment within the past six years, will this affect my rental application?

Learn about the requirements to prove your income

How to verify your income as a tenant

Yogapriya Anbazhagan

App user

What is Checkboard?

Get to know your Checkboard

What device can I use?

All about devices

My email address is "not valid"

I don’t have an email address

Get help with this section, send suggestions at hello@checkboard.com

Email address 📧

I don’t have a passport - how do I verify my identity?

I don’t have a passport or a driving license.

What documents do I need for ID verification?

Learn how to complete your Checkboard ID verification step-by-step. Find out which documents are accepted, how to scan your ID and face correctly, and what to do if you don’t…

How to Complete the ID Section

What can you do when you don't have a valid ID to scan?

I don't have a valid Identity document to scan

Does the app crash when trying to complete your ID verification?

The app won’t let me scan my ID or face

Identity 🙂

Adding your address correctly is important for completing your verification.
Follow the steps below depending on whether you live in the UK or outside the UK.

🏡 How to Add Your Address in the Checkboard App

I have been living at home for the last three years, do I still need to enter this in my residence history?

How many of my previous addresses must I input on my profile?

I've added the wrong address 🏠

I don't live in the UK, how do I add my address?

How do I add an international address?

What to do if the app tells you that your postcode is 'not valid'

My postcode is not valid

Address 🏠

How do you complete the employment section if you are not employed at the moment?

I’m not employed at the moment

Your occupation is not saving in the app?

My occupation won't save

My occupation is not listed

Employment 👩🏽‍💻

I regularly work overtime - will you take this into account when you assess my ability to afford a property?

I am working on a zero-hour contract, which information and documents should I upload?

Income 💷

I don’t have open banking to prove rent

Rent 🏘

If your bank isn’t listed on Checkboard, don’t worry — you can still complete your check by adding funds manually and uploading your bank statements as proof.

My Bank Is Not Listed

Find out why Checkboard may ask you to connect your bank account. Learn how AML checks work, why they’re required by law, and how Checkboard keeps your financial data safe…

Why Do You Need My Bank Account Connected?

How to update the banking task

Source of wealth (SOW)

Learn why Anti-Money Laundering (AML) checks are required, how they protect you, and how Checkboard makes the process simple and secure.

Why AML checks matter when buying property in the UK

All the funds are coming from my partner/friend/donor/relative's account

My open banking doesn't work (Source of Funds)

Learn what Open Banking is, how it works, and why it’s safe. Discover how Checkboard uses secure, FCA-regulated Open Banking connections to verify your details quickly without sharing your login…

What Is Open Banking and Why It’s Safe to Use

Funds 📈

How do I add more information on my confirmed SOF

Source of Wealth

Is the policy refundable?

How to make a claim (Insurance)

Get cover 🛡

If you need to provide additional evidence, such as proof of address, employment, or source of funds, uploading documents is a good option.

How to Upload Documents for Additional Evidence

If you need to provide additional evidence for your identity check, here are the acceptable documents you can use for proof of address:

Guide to Acceptable Documents for Proof of Address, Funds, Income and Employment

Don't worry, the solution to this is easy

What to Do When You Don't Have Documents to Upload

How to Upload a Document that is Not Listed in the Options

What to Do When Your File Won't Upload

Documents 📑

In most cases, invitations will be sent to you via email or text message, with the sender’s name appearing as Checkboard.

Receiving Your Flow Invitation from Checkboard

Invitations to complete a check

Find answers and get help from Intercom Support and Community Experts

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