Checkboard

This article represent a guide through our new Dashboard

How to navigate the dashboard

After inviting a client to complete a flow, you can view the status of their flows under the flow card or property card.

Understanding flow statuses

This article explains how businesses should use third-party information, electronic verification services, and enhanced due diligence measures to meet their obligations under the Money Laundering Regulations.

Third-Party Information & Enhanced Due Diligence (EDD)

This article will give you a lowdown into why staying compliant at Checkboard can be beneficial.

How does Checkboard help with your compliance?

This article gives an overview on right to rent

Right to rent checks

Ongoing monitoring involves the continuous review and assessment of transactions and account activities to ensure that they align with known customer profiles and to detect any suspicious or unusual activities.…

How to activate ongoing monitoring on applicants?

Article will have the most frequently asked questions about our Dashboard

Client Frequently Asked Questions

What is Safe Harbour?

There is a common misconception that Checkboard can submit these checks on behalf of its clients. In reality, this is not possible, as clients need to provide their explicit consent…

Can you send a report without the client's consent?

In this article we will go through how to check and access your invoices

A comprehensive guide to checking your invoices

This article will show you a step-by-step guide where you can effectively use our search function to find the desired information.

Step-by-Step search methods using our search function

This article is a quick guide on how to create a property on your dashboard.

How to create a new property: step-by-step guide

The article will be a guide of some of the reasons why property verification may fail on your client's report

Analysing client reports - failed property verification

This guide provides a straightforward process for admins and super admins to save a flow efficiently.

How to save a flow: A guide for admins and super admins

In this article, you’ll learn how to troubleshoot invalid document validation issues related to the Machine Readable Zone (MRZ) on a passport.

Why do I get an error when validating a passport with the Manual KYC?

This article will guide you on how to assist your client effectively and direct them to our support team for further help.

How to help your client with an App Issue

In this article, we will find out how to handle 2 people with the same phone number and how to handle their flows using Checkboard to avoid any issues

Managing flows for clients sharing a mobile number

This article will help you on what steps to follow to send a flow to an international client

How to send a flow to an international client with Checkboard

The article is to show how to add a member to a workspace

Adding members and assigning roles on your workspace

This article should show you a step by step guide on unarchiving reports

How to unarchive reports

The Explanation (?) icon gives you clear explanations for each section of the report, helping you understand how information was checked and why it’s marked as verified, flagged, or informational.…

Understanding the 'Explanations' in the reports

If a client has completed a flow but missed adding some required documents, you can request a re-run to ensure everything is processed correctly. Here’s a step-by-step guide to help…

How to request a re-run for incomplete document submissions

This article will give you an overview and the simple guide to access your invoice information.

How to get a breakdown of your invoice from your dashboard

Security and trust are at the heart of everything we do. To maintain these standards, we have introduced our Business Identity Verification feature.

Business identity verification

This article we will look at a simple guide to help you cancel a flow.

How to cancel flows

We will be looking into the main question of AML relating to PEP and Sanctions

What to do when AML is flagged for PEPs and for Sanctions?

This article explains a temporary Open Banking disruption caused by maintenance from our third party provider, Yapily, and how it may affect your app users, including ongoing checks and existing…

Open Banking Disruption – Yapily Certificate Updates

Wandile Zondo

Annarrah Gordon

Dashboard

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.