If a client has completed a check but missed adding some required documents, you can request a re-run to ensure everything is processed correctly. Here’s a step-by-step guide to help you through the process.

Let the client know they need to update their submission by logging into their app. Explain that they must add any missing documents to complete their check.

Ask the client to:

Log In to Their App: They should use their credentials to access their account.

Navigate to Sent Check: Find the check that needs updating.

Edit Documents: Tap ‘Edit’ next to the documents section to add any missing files.

Once the client has added the necessary documents, they must inform you. This lets you know that the submission is now complete and ready for re-evaluation.

Only admins are authorised to request a re-run. If you’re an admin:

Reach Out to Us: Contact us to request a re-run of the check. Provide any necessary details about the submission and the added documents.

If the client encounters difficulties uploading the documents, instruct them to contact us directly at [email protected] for assistance.

Important Note

This process is exclusively for admins. Ensure that only admins make the request to avoid any delays or complications.

By following these steps, you ensure that all required documents are properly included and processed, helping to maintain a smooth workflow and accurate results.