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Why do I get an error when validating a passport with the Manual KYC?

In this article, you’ll learn how to troubleshoot invalid document validation issues related to the Machine Readable Zone (MRZ) on a passport.

Antonella Sarubbi avatar
Written by Antonella Sarubbi
Updated over a week ago

Do you get the error below on your report?

Incorrect entry of the MRZ lines

To ensure accurate data entry for the MRZ lines, it is essential to follow the exact format as shown on the passport.

Even a single missing letter or arrow can lead to errors.

Here is an example of the correct MRZ format for the dashboard:

Understanding: Machine Readable Zone - iDenfy

MRZ line 1: P<NLDDE<BRUIJN<<WILLEKE<LISELOTTE<<<<<<<<<<<

MRZ line 2: SPECI20142NLD6503101F2403096999999990<<<<<84

We understand that entering the MRZ lines may take some time, but each MRZ is unique, and unfortunately, there is no simpler process available at the moment.

Please ensure to use the arrows available on the keyboard, typically located next to the letter "M" ("<"), as these are the accepted symbols for the MRZ.

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