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Client Frequently Asked Questions
Client Frequently Asked Questions
Antonella Sarubbi avatar
Written by Antonella Sarubbi
Updated over 2 years ago

How do you check the tenant's financial suitability?

We use open banking. This assesses your finances and lets us know your ability to afford the rent/property in question.

What's an AML check?

AML stands for anti-money laundering. This check is to make sure that the money your buyer is using to buy the property, or the landlord/seller that bought the property used is legitimate and not from illegal activities.

Which information is gathered for the final report adverse information section?

We verify whether or not tenants have been bankrupt within the past six years, and whether or not they have any outstanding County Court Judgments.

Why do I need a Land Registry check?

A land registry check is essential to see if your landlord or seller actually owns the property.

What documents do you accept from tenants and landlords?

We accept a Passport or a UK Driving licence.

What's included within your Credit Check?

Our Credit Check uncovers any past publicly available adverse information or court action against UK citizens. It includes: CCJs, Bankruptcy, Insolvency, Debt Relief, Arrangements or Sanctions. If any adverse information is found, this will be available in our report.

How to activate ongoing monitoring on applicants?

In order to activate ongoing monitoring, click on the three dots that you'll find on your property card. Proceed to choose the clients you want to monitor, and it's done!

How do I link applicants?

In order to link applicants click on the three dots that you'll find on your property card. Proceed to choose the tenants you want to link and press okay.

You can find a new report with the combined information of all applicants linked below your property card.

How do I find my properties?

On the side menu, click either "sales" or "lettings" and find the property. If it's a property for sales you'll find it in the sales board, alternatively, if it is a property to let, you'll find it in the lettings dashboard.

How do I send a magic link?

Click on a link that looks like this https://vl.ink/**** on your property card. You can send this magic link to your prospective clients by email, text or any other messaging media.

For more help, you can contact us via email at [email protected] or by phone on 020 4566 8106

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