Checkboard

This article represent a guide through our new Dashboard

How to navigate the dashboard

After inviting a client to complete a flow, you can view the status of their flows under the flow card or property card.

Understanding flow statuses

This article explains how businesses should use third-party information, electronic verification services, and enhanced due diligence measures to meet their obligations under the Money Laundering Regulations.

Third-Party Information & Enhanced Due Diligence (EDD)

This article will give you a lowdown into why staying compliant at Checkboard can be beneficial.

How does Checkboard help with your compliance?

This article gives an overview on right to rent

Right to rent checks

Ongoing monitoring involves the continuous review and assessment of transactions and account activities to ensure that they align with known customer profiles and to detect any suspicious or unusual activities.…

How to activate ongoing monitoring on applicants?

Article will have the most frequently asked questions about our Dashboard

Client Frequently Asked Questions

What is Safe Harbour?

There is a common misconception that Checkboard can submit these checks on behalf of its clients. In reality, this is not possible, as clients need to provide their explicit consent…

Can you send a report without the client's consent?

In this article we will go through how to check and access your invoices

A comprehensive guide to checking your invoices

This article will show you a step-by-step guide where you can effectively use our search function to find the desired information.

Step-by-Step search methods using our search function

This article is a quick guide on how to create a property on your dashboard.

How to create a new property: step-by-step guide

The article will be a guide of some of the reasons why property verification may fail on your client's report

Analysing client reports - failed property verification

This guide provides a straightforward process for admins and super admins to save a flow efficiently.

How to save a flow: A guide for admins and super admins

In this article, you’ll learn how to troubleshoot invalid document validation issues related to the Machine Readable Zone (MRZ) on a passport.

Why do I get an error when validating a passport with the Manual KYC?

This article will guide you on how to assist your client effectively and direct them to our support team for further help.

How to help your client with an App Issue

In this article, we will find out how to handle 2 people with the same phone number and how to handle their flows using Checkboard to avoid any issues

Managing flows for clients sharing a mobile number

This article will help you on what steps to follow to send a flow to an international client

How to send a flow to an international client with Checkboard

The article is to show how to add a member to a workspace

Adding members and assigning roles on your workspace

This article should show you a step by step guide on unarchiving reports

How to unarchive reports

The Explanation (?) icon gives you clear explanations for each section of the report, helping you understand how information was checked and why it’s marked as verified, flagged, or informational.…

Understanding the 'Explanations' in the reports

If a client has completed a flow but missed adding some required documents, you can request a re-run to ensure everything is processed correctly. Here’s a step-by-step guide to help…

How to request a re-run for incomplete document submissions

This article will give you an overview and the simple guide to access your invoice information.

How to get a breakdown of your invoice from your dashboard

Security and trust are at the heart of everything we do. To maintain these standards, we have introduced our Business Identity Verification feature.

Business identity verification

This article we will look at a simple guide to help you cancel a flow.

How to cancel flows

We will be looking into the main question of AML relating to PEP and Sanctions

What to do when AML is flagged for PEPs and for Sanctions?

Antonella Sarubbi

Alex Thomson

Dashboard

Find answers and get help from Intercom Support and Community Experts

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