This error occurs in your client's manual KYC report due to:

Data entry errors during manual processing: Incorrect entry of MRZ lines on your clients passports:

To ensure accurate data entry for the MRZ lines, it is essential to follow the exact format as shown on the passport. Even a single missing letter or arrow can lead to errors.

Here's an example of the correct MRZ format for the dashboard:

MRZ line 1: P<NLDDE<BRUIJN<<WILLEKE<LISELOTTE<<<<<<<<<<<

MRZ line 2: SPECI20142NLD6503101F2403096999999990<<<<<84

We understand that entering the MRZ lines may take some time, but each MRZ is unique, and unfortunately, there is no simpler process available at the moment.

Please ensure to use the arrows available on the keyboard, typically located next to the letter "M" ("<"), as these are the accepted symbols for the MRZ.