Managing Multiple Clients with a Shared Mobile Number: A Guide

In the fast-paced world of technology, encountering unique challenges is not uncommon. One such scenario is when you have two clients who happen to share the same mobile number. This situation requires a strategic approach to ensure smooth communication and accurate completion of checks. Here’s what to do:

1. Send the First Client the Invite: Start by sending the first client the invitation to their account. It's crucial not to send both invitations simultaneously, as this can lead to confusion and potential issues with duplicate checks and account access.

2. Wait for Confirmation: Once the first client has received the invite, instruct them to proceed with their check.

3. Reset the Account: After the first client has completed their check, it's time to reset their account. Notify the support team via [email protected] that you would like the particular clients account reset. This process is essential to ensure that the second client can access the account without any overlap or interference.

4. Notify and Confirm: Once the support team has confirmed that the account has been reset, inform the relevant parties that the account has been successfully reset.

5. Send the Second Invite: With the account reset, you can now safely send the second client the invitation to their account. They can proceed with setting up their account without any issues.

6. Follow Up: After both clients have successfully accessed their accounts, it's a good practice to follow up with them to ensure that everything is in order. This step can help address any lingering issues or questions they may have.

Should the clients experience any hiccups, please direct them to our support team via [email protected]

Important Note: It can take our technical team up to 24 hours to reset an account. It's crucial to manage expectations and communicate this timeline to all parties involved.

In conclusion, managing multiple clients with a shared mobile number requires careful coordination and communication. By following these steps, you can navigate this scenario effectively and ensure a seamless experience for all parties involved.