If you're having trouble uploading a file, don't worry! Here are the steps you can take to get it sorted:
Email us at [email protected] with the subject line "I can't upload documents, kindly add these documents for me".
In the email, include the following details:
Your phone number registered to Checkboard
Your name and date of birth
A screenshot of the error message you received
The document you were trying to upload
Once we receive your email, we'll add the document to your account on your behalf.
By following these steps, you can get your documents uploaded even if you encounter an error. We're always here to help you out!